Outfit Library LESS Terms & Conditions
These Terms and Conditions are a legal agreement between you (“You”, “Your”, “member” or “client”) and Outfit Library LESS (“LESS”, “we”, “us,” or “our”), establishing terms and conditions under which You will submit information to, and rent clothing and accessories (an “Item” and collectively, “Items”) and receive related services (“Services”) from Outfit Library LESS via our website and/or at the location of Outfit Library LESS (Nieuwe Plein 13, 6811 KP Arnhem, the Netherlands). Please read these Terms and Conditions carefully. By accessing or using any part of our Services, You agree to these Terms and Conditions.
- ABOUT THE SERVICE
1.1 Through the Services, we aim to give You access to clothing and accessories at fixed monthly or daily fee.
1.2 Children under the age of 18 may not use the Services and may not rent any Items and parents or legal guardians may not agree to these Terms and Conditions on their behalf.
1.3 LESS may modify these Terms and Conditions or modify, suspend, or discontinue the Services at any time for any reason. However, LESS will use commercially reasonable efforts to notify You of material changes to these Terms and Conditions by posting a notice on the website and/or sending an e-mail to the e-mail address You provided to LESS upon registration.
2.1 You can become a member of LESS by filling in and signing a Outfit Library LESS Membership Contract and agreeing to these Terms and Conditions.
2.2 Application for membership can be carried out exclusively at the location of Outfit Library LESS (Nieuwe Plein 13, 6811 KP Arnhem, the Netherlands).
2.3 You are responsible for the correctness of personal data provided to LESS. Changes to personal details must be communicated in a timely manner.
2.4 Your membership becomes valid after filled in and signed by you Membership Contract is accepted and signed by LESS and after the one-time non-refundable registration fee of €10 is paid.
2.5 LESS can require that valid photographic identity, the proof of residential address and a bank account card is shown by a client.
2.6 Your membership can be refused by LESS without further explanation of reasons.
2.7 Your membership at LESS is strictly personal, it may not be used by anyone else but You. In case of the membership misuse of a third party, You remain responsible for the consequences and possible damage.
2.8 During the membership period You and LESS may enter into rental agreements consisting of a subscription or one-time loan.
2.9 The duration of the membership in unlimited and ends when You or LESS decide(s) to terminate it.
2.10 Your membership can be terminated by You or by LESS without further explanation of reasons.
- RIGHTS AND OBLIGATIONS OF THE SUBSCRIPTION PLAN MEMBERSHIP
3.1 Outfit Library LESS offers the standard subscription plan called “100% fabulous”. It costs €30 per month and gives access to 3.000 points worth of items borrowed at the same time.
3.2 If your borrowing needs exceed the standard subscription plan offer, you can at any time upgrade to “My own style” subscription plan and get access to up to 10.000 points. Depending on your wishes, you will receive a tailor-made offer from LESS.
3.3 Items may be borrowed and returned from/to LESS as often as desired by members.
3.4 The maximum rental period of the borrowed item is 1 month. If the borrowed item is not returned within 1 month and the borrowing was not extended on time, the fee of €1 per day of delay will be charged.
3.5 Before the subscription is activated You must pay not only a one-time non-refundable registration fee of €10, but also a one-time deposit of €30 that will be refunded to Your bank account in the end of Your membership period, unless (partially) used to cover the costs in case of damage to borrowed items caused by You.
3.6 The amount of the monthly payment depends on the type of subscription you choose.
3.7 Your monthly subscription automatically renews and You will be billed every 30 days. Payments shall be transferred to LESS by bank transfer.
3.8 You are responsible for ensuring the payment is made within 7 days after the invoice is received. We recommend that You set up a regular payment to avoid forgetting.
3.9 There are no refunds to a pre-paid monthly subscription.
3.10 To cancel Your monthly subscription, You have to communicate it to us in writing or e-mail us at firstname.lastname@example.org at least 7 days before your current billing period ends to avoid additional charges.
3.11 Cancelling Your monthly subscription equals cancelling the membership at Outfit Library LESS.
3.12 You must pay all fines in full and return all borrowed Items before the end of your current billing period to avoid additional charges.
3.13 If the rented item is overdue, You will owe us a fine of €5 per day per item.
3.14 The overdue fines will be topped up with €1 extra every day until paid.
3.15 In the event of arrears, the claim will be transferred to a collection agency after repeated reminder.
- RIGHTS AND OBLIGATIONS OF THE MEMBERSHIP WITHOUT MONTHLY SUBSCRIPTION
4.1 Items can also be borrowed from LESS without a monthly subscription. In order to borrow one or more Items, you will still need to become a member of Outfit Library LEss and pay a one-time non-refundable registration fee of €10.
4.2 In addition, there is a per item cost for borrowing Items. The cost of 1 day rental is €5 per Item.
4.3 In order to borrow an Item without a monthly subscription, You have to pay the full value of the Item first. This amount will be refunded to Your bank account when the item is returned, minus borrowing costs (€5 per dag) and eventual damage fines.
4.4 The rental period of the rented item without a monthly subscription is minimum 1 day (24 hours). If the rented Item is not returned within 1 day (24 hours), the rental period is automatically extended by 1 day. We calculate the term up to and including the day of return.
4.5 It is possible to upgrade Your membership to the monthly subscription plan at any moment. In case of such upgrade you do not need to pay the registration fee of €10 again.
- RESPONSIBILITY AND CARE OF ITEMS
5.1 You must manage and care for the rented Items as a good customer.
5.2 You must comply with the prescribed washing/cleaning and care instructions.
5.3 Items may be returned uncleaned. LESS is responsible for washing and cleaning the Items.
5.4 Assessing the status of the borrowed Item will be done by us when the Item is returned. You have the option of indicating any damages, etc. at the time of return.
- FEE / FINE FOR DAMAGING ITEMS
6.1 You have the right to return the rented Item free of charge after an ‘mini-accident’ three times per calendar year.
6.1.1 A ‘mini-accident’ means recoverable damage to the rented Item. LESS has the right to judge what happens when an accident occurs and what does not.
6.1.2 Examples of a mini-accident are: seam loose, lost button, small hole in an inconspicuous (not clearly visible) area, removable stain. Wear is not regarded as an accident.
6.2 After these three ‘mini-accidents’ 25% of the original sales price of the rented Item will be charged for returns with a repairable damage.
6.3 When an item is borrowed within membership without monthly subscription plan (“No regrets” plan), a fine of 10% of the original sales price will always apply for repairable damage. No accidents are applicable here.
6.4 When returning the rented Item with irreparable damage, 100% of the original sales price will be charged to the member. LESS has the right to judge what counts as irreparable and what does not.
6.4.1 Examples of irreparable damage: stain in a prominent spot, hole or crack that can not be repaired inconspicuously.
6.4.2 Irreparable accidents are assigned to items that are rejected for further lending / selling).
6.5 If the rented property is lost, irrespective of the cause, the member owes 100% of the sale value of the rented property to LESS
- OWNERSHIP RIGHTS
7.1 All the items borrowed by You from Outfit Library LESS remain the property of LESS until the the total value (sales sum) is paid by a client / buyer.
7.2 As long as the items are the property of LESS, it is not permitted to change them in any way.
8.1 All prices quoted by LESS include BTW.
8.2 LESS expressly reserves the right to change the prices, in particular when this is necessary on the basis of (legal) regulations.
8.3 Special offers are only valid for the period of validity as stated on the website or social media with regard to that special offer.
9.1 Information, photos, images, oral or telephone announcements or by e-mail and via social media provided by LESS with regard to offers will be given or done as accurately as possible. However, LESS does not guarantee that all offers and items are fully in accordance with the information provided. Deviations can in principle not be a reason for compensation and / or dissolution of the agreement. If the product deviates significantly from the information on the website, LESS will take appropriate measures to accommodate the customer.
9.2 LESS can not be held to its offer if the customer, in terms of reasonableness in social opinions, should have understood that the offer contains an obvious mistake or error.
10.1 LESS is not liable for direct or indirect damage, such as consequential and consequential loss, resulting from the performance of this agreement including damage caused by borrow Items, subordinates and auxiliary persons involved in the execution of the agreement.
10.2. In respect of all disputes, the administration of LESS will provide full evidence between the parties, subject to proof to the contrary provided by the customer.
10.3 If (any part of) a provision from these conditions is null and void or is canceled, the other (parts of the) condition(s) will remain in full force.
10.4 Dutch law applies to these terms and conditions as well as to all agreements.